After a pleasant day out in Leiden (exhibition on Merovingian archeological finds in the Netherlands, and wandering about in the nice sunshine) the journey back was frustrating: first we had to go back via The Hague because of a problem on the direct rain route.
Then, because I had also had a problem last Wednesday with checking out (the system at the station said: you're checked out, but when I looked at my online data, I apparently hadn't), I looked at the online travel data, and apparently I only checked in this morning, and nothing beyond that, so they'd taken off the 10 euro deposit (which is actually more or less the cost of my journey today). The odd thing is that I was checked twice on the train and checked out on each leg of my journey, including confirmation on the system. I put in a claim for my deposit with information on the actual travel movements. It'll probably end with a new travelcard *g*
Putting in the claim was a frustrating - and entertaining, in its way - experience in itself, since there is no direct way to email Dutch railway customer service anymore; you can tweet at them, call (on Saturdays and during extended office hours on weekdays), or engage in a game of silly buggers with Eva, their text recognition computer. I chose the latter option, and it was like having a conversation with a Megahal (fairly old conversation simulator software, more entertaining than useful), i.e. head-desk inducing lack of comprehension. Finally, the system allowed me to use the online e-mail form to put in my claim and complaint.
I suppose I could have waited until tomorrow and called, but as far as I'm concerned, they can do the work now. I've done enough.